Products

Terms and Conditions of the online store studiopiel.com

1. Preliminary Provisions

• The PIEL online store, accessible at studiopiel.com, is operated by HARMON Sp. z o.o., VAT ID 7812067742, KRS 0001096609, with its registered office located in Kiekrz, Poland, at 98 Poznańska Street, postal code 62-090; email address 
• This Terms and Conditions document is addressed to both Consumers and Entrepreneurs using the Store and defines the rules and procedures for concluding a Distance Sales Agreement with the Customer through the Store, including, in particular, placing orders for available products, the timeframes and terms for order fulfillment, payment methods, as well as the Customer’s rights to withdraw from the contract, cancel orders, submit complaints, and the handling of such complaints.
• By using the PIEL online store and accepting these Terms and Conditions, the Buyer confirms that they have read and understood the content of this document, accept all its provisions, and agree to comply with them. The Terms and Conditions constitute an integral part of the sales agreement concluded with the Buyer. Acceptance of the Terms and Conditions by the Buyer is a condition for concluding the sales agreement.

2. Definitions
   The terms used in these Terms and Conditions mean:

• Terms and Conditions – these Terms and Conditions of the Store, referred to in Article 8 of the Act of July 18, 2002, on the provision of electronic services (Journal of Laws 2002 No. 144, item 1204, as amended).
• Store – the online store operated and managed by the Seller at the internet address studiopiel.com, enabling Customers, in particular, to conclude a purchase and sales agreement.
• Customer/Buyer – any entity: a natural person with full legal capacity, a legal person, or an organizational unit without legal personality but possessing legal capacity, using the online store studiopiel.com.
• Consumer – a consumer within the meaning of the Act of April 23, 1964 – Civil Code (consolidated text: Journal of Laws 2014, item 121) is a natural person entering into an agreement with the Seller through the Store, whose subject matter is not directly related to their business or professional activity.
• Entrepreneur – an entrepreneur within the meaning of the Act of April 23, 1964 – Civil Code (consolidated text: Journal of Laws 2014, item 121) is a natural person, legal person, or organizational unit without legal personality but granted legal capacity by a separate act, conducting business activity in their own name, who uses the Store.
• Entrepreneur Consumer – a Buyer who is a natural person conducting business activity and placing an order in the online store studiopiel.com directly related to their business activity, but not of a professional nature; that is, the order is not placed within the scope of the business activity (PKD) registered by the Buyer in the Central Registration and Information on Business (CEIDG).
• Seller – the limited liability company HARMON Sp. z o.o., VAT ID 7812067742, KRS 0001096609, with its registered office in Kiekrz, Poland, at 98 Poznańska Street, postal code 62-090; email address piel@studiopiel.com
• Distance Agreement – an agreement concluded with the Customer within an organized system for concluding distance contracts (through the Store), without the simultaneous physical presence of the parties, using exclusively one or more means of distance communication up to and including the moment of concluding the agreement.
• Sales Agreement – a contract for the sale of a Product concluded or to be concluded between the Customer and the Seller through the online Store under the terms set forth in these Terms and Conditions.
• Order – a statement of intent made by the Customer using the Order Form, directly aimed at concluding a Sales Agreement for the Product or Products with the Seller, specifying in particular the type, quantity, and price of the Products.
• Account – the Customer’s account in the Store, where data provided by the Customer and information about Orders placed by them, as well as Orders initiated (currently unavailable, but likely to be available in the future), are stored.
• Registration Form – a form available in the Store that allows for the creation of an Account (option to be available in the future).
• Order Form – an interactive form available in the Store that enables placing an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including delivery and payment methods.
• Cart – a component of the Store where the Products selected by the Customer for purchase are displayed, allowing the Customer to set and modify Order details, including the quantity of products, delivery method, and payment method.
• Product/Goods – a movable item or service available in the Store, which may be the subject of a Sales Agreement between the Customer and the Seller.
• Personalized Product – a movable item or service available in the Store that may be the subject of a Sales Agreement between the Customer and the Seller, made to the Customer’s individual order with modifications specified by the Customer regarding the Product’s dimensions.
• Business Days – all days from Monday to Friday inclusive, excluding public holidays in Poland.

3. Contact with the Store

• Seller’s address: 98 Poznańska Street, 62-090 Kiekrz, Poland
• Seller’s email address: piel@studiopiel.com
• Seller’s phone number: +48 504 441 513
• Seller’s bank account number: 21 1050 1520 1000 0090 8458 6859
• The Customer may communicate with the Seller using the addresses and phone numbers provided in this paragraph.
• The Customer may contact the Seller by phone from Monday to Friday between 9:00 AM and 4:00 PM.

4. General Terms

• These Terms and Conditions define the rules for using the online store available at studiopiel.com. 
• The online store studiopiel.com is operated by the Seller.
• Customers can access the Terms and Conditions at any time via the appropriate link on the main page of the studiopiel.com website, and they can download and print it.
• Agreements concluded through the online Store are made in the Polish language, in accordance with Polish law and these Terms and Conditions.
• The Customer is required to read the Terms and Conditions no later than at the time of placing the order.
• To the fullest extent permitted by law, the Seller shall not be liable for disruptions, including interruptions in the operation of the Store, caused by force majeure, unauthorized actions of third parties, or incompatibility of the online Store with the Customer’s technical infrastructure.
• The studiopiel.com website offers only products owned by Harmon Sp. z o.o., with its registered office in Kiekrz, Poland.  
• The Store does not conduct wholesale sales of goods, including sales of goods for the purpose of further resale.
• The Seller exercises due diligence to ensure that product photos accurately reflect their color and texture. However, product colors in photos may slightly differ from reality due to factors such as varying screen resolutions or the use of flash photography. Therefore, the Store provides a product description alongside the photos, including details about the product’s color. In case of any doubts, please contact the Seller in advance. Differences between the product’s visualization caused by the Customer’s individual computer settings (color, proportions, etc.) and the actual appearance of the product cannot be grounds for complaints. In such cases, the Customer has the right to withdraw from the contract in accordance with the provisions of the Terms and Conditions.
• Browsing the Store’s assortment does not require creating an Account. Customers can place orders for Products available in the Store either by creating an Account in accordance with the provisions of § 6 of the Terms and Conditions or without creating an Account by providing the necessary personal and address data required to process the Order.
• A Customer concluding a Sales Agreement without creating an account is required to correctly fill in all fields of the Order Form and provide data necessary for establishing, determining the content, modifying, and properly fulfilling the Sales Agreement concluded by the Customer, consistent with the actual state of affairs.
• A Customer who is not a natural person may use the Store through persons authorized to act on their behalf.
• The prices shown in the Store are given in Polish złoty (PLN) and are gross prices (including VAT), excluding shipping costs.
• The final amount payable by the Customer consists of the price of the Product and the delivery cost (including fees for transport, delivery, and postal services), which the Customer is informed about on the Store's pages during the Order process, including at the moment of expressing consent to be bound by the Sales Agreement. Shipping costs are borne by the Customer.
• The Store reserves the right to change the prices of goods available in the Store, introduce new products for sale, conduct and cancel promotional campaigns, or make changes to them in accordance with the provisions of the Civil Code and other applicable laws. Such changes shall not affect the rights of Customers who have concluded Sales Agreements for goods offered by the Store before the aforementioned changes, nor the rights of persons entitled to benefit from a given promotion in accordance with its terms and during its validity period.
• The use by the Client of the Seller’s name, the Store’s logo, and graphic elements of the Store is prohibited, except in cases explicitly indicated in the Terms and Conditions or when the use of the mentioned copyrights and industrial property rights is permitted based on the Seller’s explicit written consent. It is forbidden for the User to undertake any actions aimed at reproducing the Store, including, in particular, on websites and internet domains associated with the Client.
• Within the use of the Store, it is prohibited for Buyers to provide unlawful content or content that violates the law or good customs. The Client is obliged to refrain from any activities that could affect the proper functioning of the Store, including in particular any interference with the Store’s content or technical elements, especially through the use of specific software or devices. It is also forbidden to use the Store for purposes other than its intended use, including, in particular, sending spam, conducting any commercial, advertising, or promotional activities on the Store’s websites without the Seller’s explicit written consent, and providing or transmitting content prohibited by law, such as content promoting violence, defamation, violating personal rights, and other rights of third parties.
• The information posted on the online store's website does not constitute an offer to conclude a contract within the meaning of the Civil Code provisions, which means, among other things, that the Store may refuse to accept an order or conclude a sales contract without giving any reason.
  concluding a contract in particularly justified cases, especially for the purpose of protecting its own interests.
• By accepting the regulations, the Client agrees to:
  – Use the Store in a manner consistent with the Regulations and applicable law,
  – Using the Store in a way that does not disrupt its functioning,
  – Using all content published on the Store’s web pages solely for personal use,
  – The Client may not make a purchase anonymously, under a pseudonym, or by using incorrect personal data.

5. Technical Requirements

• The Store conducts retail sales via the website using means of remote communication. To use the Store, including browsing the Store’s assortment and placing Orders for Products, the following minimum technical requirements must be met:
• a device with Internet access and an up-to-date version of a web browser,
• having software that enables viewing documents and images (e.g., Flash Player, JavaScript),
• possession of an active, up-to-date, functional, and properly configured email account,
• enabled cookie support allowing their installation (while using the website, cookies are installed in the Client’s IT system).
• If your browser does not meet the technical requirements, the Store will notify you with a separate message upon entering the website, also informing you of the need to install or update the appropriate browser.

6. Creating an Account in the Store 

• To create an Account in the Store, the Registration Form must be completed. It is necessary to provide, among other things, the following data: first name, last name, email address, phone number, address (street, building number, apartment number, postal code, city).
• Creating an Account in the Store is free of charge.
• Logging into the Account is done by entering the login and password (strings of characters set by the Customer) established in the registration form.
• The Customer is obliged not to disclose their login and password used for logging into the Store to third parties.
• The Customer has the right to access, update, and delete their Account at any time, without providing a reason and without incurring any fees.

7. Placing Orders, Order Fulfillment, and Conclusion of the Sales Agreement

• The Client may place orders for products available in the Store 24 (twenty-four) hours a day, 365 days a year.
• In order to place an Order, the Client should perform at least the following actions:
  – select the Product that is the subject of the Order, and then add it to the cart by clicking the “Add to cart” button (or an equivalent),
  – log in or use the option to place an Order without registration,
  – correctly fill in all the fields of the Order Form, including, among others, providing shipping details, the type of shipment (method of product delivery), and other data necessary to establish contact, determine the content, modify, and properly execute the Sales Agreement concluded by the Client in accordance with the actual state. In case of providing false data, the Seller has the right to withdraw from the Order fulfillment by notifying the Client of this,
  – choose the delivery method (method of product shipment),
  – choose the payment method,
  – The Client has the option to enter a discount code, if they have one, in the field named “Discount code” or its equivalent. After entering the discount code and clicking “Activate” or the equivalent, the price will be adjusted accordingly,
  – Until the moment of clicking the button “Place order” or any other equivalent, the Client has the possibility to modify the entered data and the selected Product or Products. To do so, the Client should follow the messages and information displayed on the website,
  – accept the Store Terms and Conditions and the Privacy Policy,
  – confirm the Order by clicking the “Place order” button or another equivalent button,
  – pay for the order within the specified deadline, subject to § 8 point 2.,
• Clicking the button “Place order” or an equivalent causes the placement of a binding Order for the Products in the Cart and obliges the Client to pay for the ordered Products.
• Placing an Order in the Store constitutes the conclusion of a sales contract between the Client and the Store.
• After placing an Order, the Seller shall promptly confirm its receipt and, if the order can be fulfilled, accept the Order for processing (acceptance of the offer). Confirmation of receipt and acceptance of the Order shall be made by sending the Client an appropriate email to the email address provided during the Order process. This email shall include at least the Seller’s statements confirming the receipt of the Order, its acceptance for processing, and confirmation of the conclusion of the Sales Agreement. Upon the Client’s receipt of this email, the Sales Agreement between the Client and the Store is concluded. If the Store does not confirm acceptance of the order for processing, no agreement is concluded between the Client and the Store, and any payments made for the unaccepted order will be promptly refunded to the Client.
• The agreement concluded between the Consumer or Consumer Entrepreneur and the Store regarding the purchase of a given product is time-limited and lasts for the duration of the order fulfillment. The place of performance of the obligation related to the purchase of the product in the Store is the delivery address indicated by the Consumer or Consumer Entrepreneur.
• The Client is obligated to pay the full price for the ordered goods. An order not paid within 7 days from the date of its placement will be canceled, and the Store is released from the obligation to fulfill it.
• In case of technical issues or if the Client wishes to obtain additional information, they may send an inquiry to the following address: piel@studiopiel.com
• A necessary condition for order fulfillment is providing data that allows for proper identification of the Buyer, in particular a valid email address. In case the Client provides incomplete data that prevents contact with the Client, the Store reserves the right to suspend the order fulfillment until the required data enabling order processing in accordance with these Terms and Conditions is obtained.
• Changes to the order may be made by the Buyer only before the order is accepted for fulfillment by the Store, solely upon the explicit request of the Buyer and after the Store confirms the possibility of making such changes.
• The Store reserves the right to additionally verify the Client’s data, for example, by means of telephone contact.
  • In connection with the order fulfillment, the Client will receive communication regarding the current status of the order via the email address provided. As part of this communication, the Store may send information about an incomplete order and—after the order has been fulfilled—may send the Client a message requesting feedback (a review) about the order. Providing such feedback (a review) by the Client is voluntary.
  • All Products offered in the Store are available goods.
  • In exceptional situations, for example, when multiple Customers place an order for the same product at the same time, it may happen that the product is unavailable. In such a case, the Customer will be informed about the inability to fulfill the order within 7 days from the date the order was placed.
  • The Customer has the option to place orders in the Store 7 days a week and 24 hours a day, subject to other provisions of the Regulations, in particular the provisions concerning technical breaks.

8. Prices, Payments, and Delivery

• All prices are stated in Polish zloty (PLN) and are gross prices, which means they include VAT. The prices shown do not include delivery costs (delivery costs depend on the method of delivering the goods to the Client). The total cost of the order (i.e., the product price together with delivery costs) is indicated in the shopping cart before the Client places the order.
• The prices listed in the Store apply from the date the order is placed until the date of its fulfillment.
• The Store reserves the right to change the products and product prices available in the Store (this does not apply to products already ordered by the Customer and confirmed by the Store for fulfillment).
• The Store reserves the right to introduce new Products, withdraw Products, run promotions and offer discounts, as well as temporarily offer Products free of charge. This right does not affect Orders placed before the effective date of any such changes. Details and duration are always specified in the description of the given Product. Each promotion has a limited duration. Discounts and promotions cannot be combined.
• The Customer may choose from the following payment methods: cash on delivery, payment upon collection, bank transfer to the Seller’s account, or electronic payments via the imoje service, including Blik.
• The Customer may use the following payment methods: Visa, Visa Electron, MasterCard, MasterCard Electronic, and Maestro, via online payment services offering fast bank transfers, including imoje (operated by ING Bank Śląski Spółka Akcyjna, with its registered office at ul. Sokolska 34, 40-086 Katowice).
• Transaction settlements made using electronic payments and payment cards are carried out, according to the Customer’s choice, via the imoje service. 
• Electronic and payment card transactions are handled by: imoje, operated by ING Bank Śląski Spółka Akcyjna, with its registered office at ul. Sokolska 34, 40-086 Katowice; entered into the Register of Entrepreneurs kept by the District Court Katowice – Wschód, 8th Commercial Division of the National Court Register under KRS number 0000005459; with fully paid-up share capital of PLN 130,100,000, NIP 634-013-54-75.
• The Customer may choose one of the following delivery or pickup methods for the ordered Product: courier delivery, cash-on-delivery courier service, pickup at a collection point with prepayment or cash on delivery.
• Products purchased through the Store are delivered to the address provided by the Customer.
• Shipping costs are borne by the person placing the order for the Product.
• Delivery costs depend on the method of delivering the goods to the Customer and are displayed in the shopping cart before the Customer places the order.
• The ordered Products are delivered within the territory of Poland using the delivery method chosen by the Customer: DPD courier service or courier/Paczkomat parcel locker service provided by InPost.
• Delivery costs within Poland are always specified at the time of placing the Order, with the price indicated for each shipping method currently available in the Store.
• Upon receiving a shipment delivered by a courier, the Customer is required to check the condition of the outer packaging in the presence of the courier. In the event of any damage to the packaging, the Customer should draw up a damage report together with the courier, in two identical copies signed by both the Customer and the courier. The same procedure applies when collecting a parcel from a parcel locker or using any other delivery method available in the Store.
• The Seller is not responsible for failure to deliver the goods due to reasons attributable to the Customer, such as providing an incorrect delivery address or other inaccurate or erroneous information when placing the Order.
• The Customer will be notified of the delivery date once the goods have been dispatched by the Store (the order status is updated). Any changes to the delivery date can only be made through direct arrangements between the Customer and the courier company. Product deliveries are carried out on business days.
• Delivery does not include additional services, in particular the costs of unloading at the delivery location or carrying the goods into buildings or premises. It only covers delivery to the specified address, where the Buyer is responsible for unloading and receiving the goods at their own cost and risk.
• The shipping time for an Order in the Store is between 1 and 5 business days. This period is calculated as follows: – if the Customer chooses to pay by bank transfer, electronic payment, or payment card – from the date the Seller’s bank account is credited;– if the Customer chooses cash on delivery – from the date the Sales Agreement is concluded; – if the Customer chooses personal pickup of the Product,
• Orders placed on non-working days will be processed on the first business day following the day the Order was placed.
• If the Seller determines that the order was placed incorrectly or cannot be fulfilled, the Seller will promptly inform the User by sending an appropriate email to the address provided by the Customer when placing the Order.
• If payment for an Order that could not be fulfilled in whole or in part was made in advance, the Store will refund the paid amount (or the difference) to the Customer within 14 (fourteen) days from the date of sending the notification, by bank transfer to the account indicated by the Customer.
• If the Customer chooses payment by bank transfer, electronic payment, or payment card, the Customer is required to make the payment immediately, but no later than 24 hours from the conclusion of the Sales Agreement; otherwise, the order will be canceled. For bank transfer payments, the Customer must include their full name and Order number in the transfer description. The order will be processed after the Seller receives confirmation of payment credited to their bank account. For cash on delivery payments, the Customer must pay upon receipt of the shipment. For cash payments upon personal pickup, the Customer must pay at the time of collecting the shipment.
• If it is not possible to fulfill the Order within the timeframe specified above, the Customer will be informed accordingly.
• If it is not possible to fulfill part of the Order, the Store may offer the Customer the following options: 1 - Cancellation of the entire Order (if the Customer chooses this option, the Store will be released from the obligation to fulfill the Order); 2 - Partial cancellation of the Order, limited to the part that cannot be fulfilled within the specified timeframe (if the Customer chooses this option, the Order will be fulfilled only in part, and the Store will be released from the obligation to fulfill the remaining part); 3 - Fulfillment of a substitute performance, which will be confirmed with the Customer. Once approved by the Customer, the Order based on the substitute performance will be considered final; 4 - Splitting the Order and setting a new fulfillment date for the part of the Order that cannot be completed within the originally specified timeframe (if the Customer chooses this option, the products making up the Order will be sent in multiple separate shipments, and the Customer will bear additional costs related to splitting the Order into several deliveries).
• Product delivery is available within Poland and internationally. For shipments outside Poland, § 8 of the Regulations does not apply, and the Customer will be informed separately about the shipping costs. The Order will be dispatched after the Customer accepts and pays for the shipping costs.

9. Exchange of goods for another item

• It is possible to exchange purchased Products for other items available in the Store.
• To exchange the originally ordered Product for another, the Product to be exchanged must be sent back to the following address:
  Harmon Sp. z o.o.
  ul. Poznańska 98
  62-090 Kiekrz, Poland
• The shipment must include a return form clearly specifying the Product being returned and the Product it is to be exchanged for, including the name and size.
• The Customer is responsible for the shipping cost of sending the item to be exchanged back to the Store. The Store will cover the shipping cost of sending the exchanged item to the Customer.
• The Customer has 21 days from the date of receiving the shipment to request an exchange. After this period, exchanges will no longer be possible.
• The Store will make every effort to dispatch the item being exchanged for the original purchase as quickly as possible. The maximum shipping time for the exchange item is 21 business days from the date the Store receives the shipment with the Product to be exchanged.
• In the case of an exchange for an item with a different price than the original purchase, the Store will either refund the overpayment or notify the Customer of the need to pay the difference.

10. Right of withdrawal from the contract

• Both Consumers and Consumer Entrepreneurs have the right to withdraw from the Sales Agreement within 21 days without providing any reason. By law (Journal of Laws 2014, item 827, Act of May 30, 2014, on Consumer Rights, as amended), this period is 14 (fourteen) days; however, at PIEL, the withdrawal period is extended to 21 days.
• The period specified in section 1 begins on the date the Product is received.
• In the case of an Agreement covering multiple Products delivered separately, in batches, or in parts, the period specified in section 1 begins from the delivery of the last item, batch, or part.
• The Consumer may withdraw from the Agreement by submitting a statement of withdrawal to the Seller. To meet the withdrawal deadline, it is sufficient for the Consumer to send the withdrawal statement before the deadline expires to the email address piel@studiopiel.com or by traditional mail to the following address: Poznańska 98, 62-090 Kiekrz. The statement can be submitted using the return form.
• In the event of withdrawal from the contract, the undamaged, unused product along with the return form serving as the withdrawal statement should be returned by the Consumer or Consumer Entrepreneur to the following address:
  Harmon Sp. z o.o.
  Poznańska 98
  62-090 Kiekrz, Poland
  within 21 days from the date of receiving the shipment containing the Product.
• The Consumer or Consumer Entrepreneur should keep the proof of shipment to verify that the return deadline has been met.
• In the event of withdrawal from a Distance Contract, the Agreement is considered null and void.
• In the event of withdrawal from the Agreement, the Seller shall refund the Consumer without undue delay, and no later than within 14 days from the day of receiving the Consumer's or Consumer Entrepreneur's withdrawal statement, all payments made by them, including the costs of delivering the goods, except for additional costs resulting from the Consumer’s or Consumer Entrepreneur’s choice of a delivery method other than the least expensive standard delivery method offered by the Seller.
• In the case of a partial withdrawal from the contract, if the monetary threshold required to qualify for a discount is no longer met, the Consumer may lose the previously granted discount.
• The Seller will refund the payment using the same payment methods that the Consumer used in the original transaction, unless another payment method is explicitly agreed upon, which will not incur any costs for the Consumer or Consumer Entrepreneur.
• The Seller may withhold the refund until the Product is received back or until proof of its return is provided, whichever occurs first.
• The Consumer is obliged to return the Product to the Seller’s address specified in these Terms and Conditions promptly, but no later than within 21 days from the day on which they informed the Seller of their withdrawal from the Agreement. The deadline is met if the Product is sent back before the expiry of the 21-day period from the date of receiving the Goods.
• The Consumer and Consumer Entrepreneur bear the direct costs and risks of returning the Product.
• The Store does not accept shipments sent to it with cash on delivery and is not responsible for costs associated with such shipments. Packages sent to various pickup points, including those sent via the Polish Post that must be collected personally at the post office, will also not be accepted.
• The Consumer or Consumer Entrepreneur is obliged to return the product in an undamaged condition, together with all originally attached tags and security features.
• The Consumer is responsible for any reduction in the value of the Product resulting from using it in a manner other than what is necessary to establish the nature, characteristics, and functioning of the Product. The Product must not have any stains (including animal hair).
• The right to withdraw from a distance contract does not apply to the Consumer in relation to the Contract:
  – where the subject of the contract is a non-prefabricated item, produced according to the Consumer’s specifications or intended to meet their individualized needs;
  – where the subject of the contract is an item delivered in sealed packaging, which cannot be returned after opening due to health protection or hygiene reasons, if the packaging was opened after delivery;
  – where the subject of the contract is a product that is perishable or has a short shelf life;
  – for the provision of services, if the Seller has fully performed the service with the explicit consent of the Consumer, who was informed before the service began that upon completion of the service by the Seller, the right of withdrawal from the Contract will be lost;
  — where the price or remuneration depends on fluctuations in the financial market beyond the Seller’s control and which may occur before the withdrawal period expires;
  — where the subject of the contract is goods which, after delivery and due to their nature, become inseparably mixed with other goods;
  — where the subject of the contract is alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, but the delivery can only take place after 30 days, and the value of which depends on market fluctuations beyond the Seller’s control;
  — where the subject of the contract is audio or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery;
  — for the delivery of newspapers, periodicals, or magazines, except for subscription contracts;
  — for the delivery of digital content that is not supplied on a tangible medium, if the performance has begun with the consumer’s explicit consent before the withdrawal period expires and after the consumer has been informed by the Seller about losing the right of withdrawal;
  — where the consumer has explicitly requested the Seller to visit them in order to carry out urgent repair or maintenance; if the Seller additionally provides services other than those requested by the consumer, or supplies Products other than spare parts necessary for the repair or maintenance, the right of withdrawal applies to these additional services or Products;
  — concluded by means of a public auction;
  — for the provision of services related to accommodation other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports, or cultural events, if the contract specifies the day or period of service provision.

11. Complaints and Warranty

• The Sales Agreement covers new Products only.
• The Seller is obliged to deliver the item free from defects to the Customer.
• In case of a defect in the goods purchased from the Seller, the Customer has the right to file a complaint based on the warranty provisions in the Civil Code.
• Complaint reports are accepted via email at: sklep@studiopiel.com
• The product being claimed should be sent to the following address: ul. Poznańska 98 62-090 Kiekrz, Poland
• The Customer has the right to submit a complaint within 1 year from the date of product delivery, provided that the defect is reported within months from the moment of detecting the non-compliance of the product with the contract, the Customer shall notify the Store. To meet the deadline, it is sufficient to send the notification before the deadline expires.
• The content of the complaint and the product returned as part of the complaint procedure, together with the proof of purchase from the Store, must be submitted in writing or electronically to the Seller’s addresses provided in these Terms and Conditions.
• The complaint must primarily include information enabling the identification of the Customer, a concise description of the defect, the circumstances (including the date) of its occurrence, and the Customer’s request related to the complaint.
• If the information provided in the complaint prevents its proper processing and requires supplementation, the Customer is obliged to promptly provide the missing details upon the Store’s request.
• The Seller shall respond to the complaint request without undue delay, and no later than within 21 days from the date of receiving the complaint notification. If the Seller fails to respond within this period, the Customer’s claim shall be deemed accepted.
• If the information provided in the complaint prevents its proper processing and requires supplementation, the Customer is obliged to promptly provide the missing details upon the Store’s request.
• In the event that the complaint is resolved in favor of the Customer, the Store shall first be entitled to replace the defective product with a new, defect-free one or to remove the defect, unless making the product compliant with the contract is impossible or would incur excessive costs. If replacement with a new defect-free product is not possible, the Store shall refund the Customer the equivalent value of the complained product or, with the Customer’s consent, provide (at its own expense) another product available in the store. This does not affect the Customer’s right to request a price reduction or withdraw from the contract in accordance with applicable laws.

12. Methods of Handling Complaints and Pursuing Claims

• Detailed information regarding the Consumer’s options to use out-of-court methods for handling complaints and pursuing claims, as well as the rules for accessing these procedures, is available at the offices and websites of district (municipal) consumer advocates, social organizations whose statutory tasks include consumer protection, Regional Inspectorates of Trade Inspection, and at the following websites of the Office of Competition and Consumer Protection:
• http://www.uokik.gov.pl/spory_konsumenckie.php;
• http://www.uokik.gov.pl/sprawy_indywidualne.php;
• http://www.uokik.gov.pl/wazne_adresy.php.
• The Consumer has the right to submit a request to the permanent consumer arbitration court referred to in Article 37 of the Act of December 15, 2000, on Trade Inspection (Journal of Laws of 2014, item 148, as amended) for resolution of a dispute arising from the Agreement concluded with the Seller;
• The Consumer has the right to apply to the Provincial Inspector of the Trade Inspection, in accordance with Article 36 of the Act of December 15, 2000, on Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings for the amicable resolution of a dispute between the Consumer and the Seller;
• The Consumer may use other out-of-court dispute resolution methods and, for example, submit their complaint via the EU Online Dispute Resolution (ODR) platform, available at: http://ec.europa.eu/consumers/odr/;
• The Consumer may obtain free assistance in resolving a dispute with the Seller by contacting a district (municipal) consumer ombudsman or a consumer protection organization whose statutory tasks include the protection of consumer rights (e.g. the Consumer Federation, the Polish Consumers Association). Advice is provided free of charge by the Consumer Federation via the helpline number 800 007 707 and by the Polish Consumers Association via email at: porady@dlakonsumentow.pl.
• Any disputes arising between the Seller and a Customer who is not also a Consumer shall be submitted to the court having jurisdiction over the Seller's registered office.
• If the Consumer is not interested in using out-of-court methods of dispute resolution, any disputes arising between the Seller and the Consumer shall be submitted to the courts having jurisdiction in accordance with the relevant provisions of the Code of Civil Procedure.
• Any disputes arising between the Seller and a Customer who is not also a Consumer shall be submitted to the court having jurisdiction over the Seller's registered office.
• The Seller declares that it protects the Users’ personal data in accordance with the rules and applicable legal provisions on personal data protection, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation/GDPR). The Service Recipient’s and Customer’s personal data are processed in accordance with the Personal Data Protection Act of 29 August 1997 (Journal of Laws 1997 No. 133, item 883, as amended) (hereinafter referred to as the Personal Data Protection Act) and the Act on Providing Services by Electronic Means of 18 July 2002 (Journal of Laws 2002 No. 144, item 1204, as amended).
• The Seller declares that it applies technical and organizational measures ensuring the protection of processed data appropriate to the threats and categories of data covered by protection, and in particular secures the Users’ personal data against unauthorized access, loss, or damage. During the product ordering procedure, the Buyer voluntarily provides their personal data to the extent required by the Seller.
• The controller of the Customers’ personal data collected via the Online Store is the Seller.

13. Privacy Policy and Personal Data in the Online Store

• The administrator of the personal data database provided by the Consumers of the Store is the Seller.
• The personal data of Customers provided when placing an order (both when creating an account and when ordering without registration) are protected in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), the Personal Data Protection Act of 10 May 2018, and the Act of 18 July 2002 on the Provision of Electronic Services (Journal of Laws of 2020, item 344, consolidated text).
• More information about the privacy policy, as well as the rules for collecting and storing the Customer's personal data, can be found in the Seller’s Privacy Policy..

14. Final Provisions

• The Seller reserves the right to make changes to the Terms and Conditions for important reasons, such as changes in legal regulations, changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Terms and Conditions.
• Matters not regulated in these Terms and Conditions shall be governed by the generally applicable provisions of Polish law, in particular: the Civil Code; the Act on the Provision of Electronic Services; the Consumer Rights Act; the Personal Data Protection Act; and the GDPR.
• None of the provisions of these Terms and Conditions are intended to infringe upon the Buyer’s rights. In the event of any inconsistency between any part of the Terms and Conditions and applicable law, the Seller declares the supremacy of the applicable law over the Terms and undertakes to comply with such provisions.
• Registered Buyers will be notified electronically (to the email address provided during registration or order) about changes to the Terms and their scope. The notification will be sent at least 30 days before the new Terms come into effect. Changes will be made to adapt the Terms to the applicable legal regulations.
• The Terms and Conditions apply to the Buyer throughout the order fulfillment process and the entire post-sale care period. The Terms accepted by the Buyer at the time of placing the order shall apply, except in cases where the Consumer considers them less favorable than the current Terms and notifies the Seller of their choice to be governed by the current Terms.
• Any disputes arising between the Client and the Seller shall be resolved amicably through out-of-court or judicial mediation. If an agreement cannot be reached, the court competent to resolve the dispute shall be the court having jurisdiction over the Seller’s registered office.
• The current version of the Terms and Conditions is always available to the Buyer in the Terms and Conditions section located in the website footer.